Privacy Policy

Last Updated: January 31, 2025

Introduction

Colin Gillingham, doing business as TractorBeam ("we," "us," or "our"), operates the TractorBeam accountability coaching service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using TractorBeam, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our service.

Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our service.

Information You Provide

  • Phone Number: Required for account creation and to receive check-in calls. This is your primary identifier.
  • Email Address: Optional, used for weekly summary emails and account communications if provided.
  • Goals and Habits: The goals you set, habits you track, and progress information you share.
  • Voice Selection: Your preferred AI voice for check-in calls.
  • Call Schedule: Your preferred times and frequency for check-in calls.
  • Timezone: Used to schedule calls at appropriate times for your location.
  • Payment Information: If you subscribe to a paid plan, payment information is collected and processed securely by Stripe. We do not store your full credit card details.

Information Collected Automatically

  • Call Recordings and Transcripts: We record and transcribe check-in calls to provide personalized coaching, track your progress, and improve our service.
  • Conversation Memory: Key information from your calls (commitments, progress, challenges) is stored to provide continuity across conversations.
  • Usage Data: Information about how you interact with our service, including call frequency, duration, and feature usage.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our accountability coaching service
  • Conduct scheduled check-in calls at your preferred times
  • Personalize conversations based on your goals and history
  • Send weekly summary emails (if opted in)
  • Process payments and manage subscriptions
  • Respond to your inquiries and support requests
  • Analyze usage patterns to improve our service
  • Comply with legal obligations

Third-Party Services

We use trusted third-party services to operate TractorBeam. These services have access to your information only as needed to perform their functions and are obligated to protect it.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Call recordings and transcripts are retained to maintain conversation continuity and allow you to review your progress.

If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

Your Rights (California Residents)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request information about the personal information we collect, use, and disclose about you.
  • Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
  • Right to Opt-Out: We do not sell your personal information to third parties.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us at the email address below. We will respond to verifiable requests within 45 days.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security assessments
  • Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Children's Privacy

TractorBeam is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@tractorbe.am